Thursday, May 23, 2024

PDD’s Temu shopping app hit with EU consumer rights complaint

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Temu, with 75 million monthly EU users as of March, often failed to provide consumers with crucial information about the sellers on its platform and whether their products met EU product safety requirements, BEUC said.

The complaint said that Temu uses manipulative practices such as dark patterns to get consumers to spend more than they may want and that there was insufficient information on how it recommends products to consumers.

“Temu is being complacent here because it is breaching the EU’s Digital Services Act,” BEUC Director General Monique Goyens said in a statement.

“Products sold on marketplaces, whether online or offline, whether they are European, American or Chinese, must be safe and comply with European law if they sell to European consumers.”

Temu, which entered the EU market just over a year ago, said it actively adjusts its service to align with local practices and preferences and that it is committed to full compliance with the laws and regulations of the markets where it operates.

“Regarding the BEUC complaint, we take it very seriously and will study it thoroughly. We hope to continue our dialogue with the relevant stakeholders to improve Temu’s service for consumers,” the company said in a statement.

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