Remote Support Agent at Descript

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💰 401(k)

🌎 Distributed team

⏰ Async

🤓 Vision insurance

🦷 Dental insurance

🚑 Medical insurance

🏖 Unlimited vacation

🏖 Paid time off

📆 4 day workweek

💰 401k matching

🏔 Company retreats

🏬 Coworking budget

📚 Learning budget

💪 Free gym membership

🧘 Mental wellness budget

🖥 Home office budget

🥧 Pay in crypto

🥸 Pseudonymous

💰 Profit sharing

💰 Equity compensation

⬜️ No whiteboard interview

👀 No monitoring system

🚫 No politics at work

🎅 We hire old (and young)

Regions

🌏 Worldwide

⛰️ North America

💃 Latin America

🇪🇺 Europe

🦁 Africa

🕌 Middle East

⛩ Asia

🌊 Oceania

Countries

🇺🇸 United States

🇨🇦 Canada

🇬🇧 United Kingdom

🇦🇺 Australia

🇳🇿 New Zealand

🇮🇳 India

🇵🇹 Portugal

🇩🇪 Germany

🇳🇱 Netherlands

🇸🇬 Singapore

🇫🇷 France

🇭🇰 Hong Kong

🇧🇷 Brazil

🇬🇷 Greece

🇦🇪 United Arab Emirates

🇸🇪 Sweden

🇵🇱 Poland

🇪🇸 Spain

🇲🇽 Mexico

🇺🇦 Ukraine

🇯🇵 Japan

🇹🇭 Thailand

🇨🇿 Czechia

🇷🇺 Russia

🇮🇱 Israel

🇫🇮 Finland

🇨🇳 China

🇮🇩 Indonesia

🇦🇫 Afghanistan

🇦🇱 Albania

🇩🇿 Algeria

🇦🇸 American Samoa

🇦🇩 Andorra

🇦🇴 Angola

🇦🇮 Anguilla

🇦🇶 Antarctica

🇦🇬 Antigua and Barbuda

🇦🇷 Argentina

🇦🇲 Armenia

🇦🇼 Aruba

🇦🇹 Austria

🇦🇿 Azerbaijan

🇧🇸 The Bahamas

🇧🇭 Bahrain

🇧🇩 Bangladesh

🇧🇧 Barbados

🇧🇾 Belarus

🇧🇪 Belgium

🇧🇿 Belize

🇧🇯 Benin

🇧🇲 Bermuda

🇧🇹 Bhutan

🇧🇴 Bolivia

🇧🇦 Bosnia

🇧🇼 Botswana

🇧🇻 Bouvet Island

🇮🇴 British Indian Ocean Territory

🇧🇳 Brunei

🇧🇬 Bulgaria

🇧🇫 Burkina Faso

🇧🇮 Burundi

🇰🇭 Cambodia

🇨🇲 Cameroon

🇨🇻 Cape Verde

🇰🇾 Cayman Islands

🇨🇫 Central African Republic

🇹🇩 Chad

🇨🇱 Chile

🇨🇽 Christmas Island

🇨🇨 Cocos Islands

🇨🇴 Colombia

🇰🇲 Comoros

🇨🇬 Congo

🇨🇩 DR Congo

🇨🇰 Cook Islands

🇨🇷 Costa Rica

🇭🇷 Croatia

🇨🇺 Cuba

🇨🇼 Curaçao

🇨🇾 Cyprus

🇩🇰 Denmark

🇩🇯 Djibouti

🇩🇲 Dominica

🇩🇴 Dominican Republic

🇪🇨 Ecuador

🇪🇬 Egypt

🇸🇻 El Salvador

🇬🇶 Equatorial Guinea

🇪🇷 Eritrea

🇪🇪 Estonia

🇪🇹 Ethiopia

🇫🇰 Falkland Islands

🇫🇴 Faroe Islands

🇫🇯 Fiji

🇬🇫 French Guiana

🇹🇱 East Timor

🇹🇫 French Southern Territories

🇬🇦 Gabon

🇬🇲 Gambia

🇬🇪 Georgia

🇬🇭 Ghana

🇬🇮 Gibraltar

🇬🇱 Greenland

🇬🇩 Grenada

🇬🇵 Guadeloupe

🇬🇺 Guam

🇬🇹 Guatemala

🇬🇬 Guernsey

🇬🇳 Guinea

🇬🇼 Guinea Bissau

🇬🇾 Guyana

🇭🇹 Haiti

🇭🇲 Heard Island and McDonald Islands

🇭🇳 Honduras

🇭🇺 Hungary

🇮🇸 Iceland

🇮🇷 Iran

🇮🇶 Iraq

🇮🇪 Ireland

🇮🇲 Isle of Man

🇮🇹 Italy

🇨🇮 Cote d’Ivoire

🇯🇲 Jamaica

🇯🇪 Jersey

🇯🇴 Jordan

🇽🇰 Kosovo

🇽🇰 Kosovo

🇰🇿 Kazakhstan

🇰🇪 Kenya

🇰🇮 Kiribati

🇰🇵 North Korea

🇰🇷 South Korea

🏴 Kurdistan

🇰🇼 Kuwait

🇰🇬 Kyrgyzstan

🇱🇦 Laos

🇱🇻 Latvia

🇱🇧 Lebanon

🇱🇸 Lesotho

🇱🇷 Liberia

🇱🇾 Libya

🇱🇮 Liechtenstein

🇱🇹 Lithuania

🇱🇺 Luxembourg

🇲🇴 Macau

🇲🇰 North Macedonia

🇲🇬 Madagascar

🇲🇼 Malawi

🇲🇾 Malaysia

🇲🇻 Maldives

🇲🇱 Mali

🇲🇹 Malta

🇲🇭 Marshall Islands

🇲🇶 Martinique

🇲🇷 Mauritania

🇲🇺 Mauritius

🇾🇹 Mayotte

🇫🇲 Micronesia

🇲🇩 Moldova

🇲🇨 Monaco

🇲🇳 Mongolia

🇲🇪 Montenegro

🇲🇸 Montserrat

🇲🇦 Morocco

🇲🇿 Mozambique

🇲🇲 Myanmar

🇳🇦 Namibia

🇳🇷 Nauru

🇳🇵 Nepal

🇧🇶 Caribbean Netherlands

🇳🇨 New Caledonia

🇳🇮 Nicaragua

🇳🇪 Niger

🇳🇬 Nigeria

🇳🇺 Niue

🇳🇫 Norfolk Island

🇲🇵 Northern Mariana Islands

🇳🇴 Norway

🇴🇲 Oman

🇵🇸 Palestine

🇵🇰 Pakistan

🇵🇼 Palau

🇵🇦 Panama

🇵🇬 Papua New Guinea

🇵🇾 Paraguay

🇵🇪 Peru

🇵🇭 Philippines

🇵🇳 Pitcairn Island

🇵🇫 Polynesia

🇵🇷 Puerto Rico

🇶🇦 Qatar

🇷🇪 Reunion

🇷🇴 Romania

🇷🇼 Rwanda

🇸🇭 Saint Helena

🇰🇳 Saint Kitts and Nevis

🇱🇨 Saint Lucia

🇵🇲 Saint Pierre and Miquelon

🇻🇨 Saint Vincent and the Grenadines

🇼🇸 Samoa

🇸🇲 San Marino

🇸🇹 Sao Tome and Principe

🇸🇦 Saudi Arabia

🇸🇳 Senegal

🇷🇸 Serbia

🇸🇨 Seychelles

🇸🇱 Sierra Leone

🇲🇫 Saint-Martin

🇸🇽 Sint Maarten

🇸🇰 Slovakia

🇸🇮 Slovenia

🇸🇧 Solomon Islands

🇸🇴 Somalia

🇿🇦 South Africa

🇬🇸 South Georgia and the South Sandwich Islands

🇸🇸 South Sudan

🇱🇰 Sri Lanka

🇸🇩 Sudan

🇸🇷 Suriname

🇸🇯 Svalbard and Jan Mayen Islands

🇸🇿 Swaziland

🇨🇭 Switzerland

🇸🇾 Syria

🇹🇼 Taiwan

🇹🇯 Tajikistan

🇹🇿 Tanzania

🇹🇬 Togo

🇹🇰 Tokelau

🇹🇴 Tonga

🇹🇹 Trinidad and Tobago

🇹🇳 Tunisia

🇹🇷 Turkey

🇹🇲 Turkmenistan

🇹🇨 Turks and Caicos Islands

🇹🇻 Tuvalu

🇺🇬 Uganda

🇺🇾 Uruguay

🏝 Hawaii

🇺🇲 USA Minor Outlying Islands

🇺🇿 Uzbekistan

🇻🇺 Vanuatu

🇻🇦 Vatican City

🇻🇪 Venezuela

🇻🇳 Vietnam

🇻🇬 British Virgin Islands

🇻🇮 United States Virgin Islands

🇼🇫 Wallis and Futuna Islands

🇪🇭 Western Sahara

🇾🇪 Yemen

🇿🇲 Zambia

🇿🇼 Zimbabwe





Descript

San Francisco, CA

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Technical

 

Support

 

Video


Chatbot

Descript is hiring a

As a member of the Support team at Descript, you create phenomenal support experiences for multimedia creators around the world. You’ll work directly with Descript customers to help them get started, answer product questions, and track user feedback. Serving as a member of our small but growing team requires a dynamic skillset and we’re looking for someone who wants to share their passion for technology with a diverse and committed fanbase of customers.\n\nThe Opportunity\n• Deliver fast, friendly, and accurate support to Descript users through live chat, email, and occasional video conferencing.\n• Guide users through product workflows, explain feature behavior, and help troubleshoot technical issues.\n• Capture and record accurate and detailed information using CRM tools.\n• Contribute to team knowledge by flagging trends, bugs, and documentation gaps.\n• Assist with verifying internal documentation, macros, and chatbot behavior to keep support materials up to date.\n\nWhat channels you’ll use\nWe use chat, email, and video calls to support our users directly, while using social channels, \n\n#Location\nSan Francisco, CA

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